Golden Eye Enterprise LLC

Effective Date: April 26, 2026

Company Address: 75 E 3rd St, Sheridan, WY 82801, United States

Email: consulting@goldeneyeenterpise.com

1. Introduction and Purpose

This Refund and Cancellation Policy (“Policy”) governs all refund and cancellation requests submitted in connection with services purchased from Golden Eye Enterprise LLC, a Wyoming limited liability company (“Company,” “we,” “us,” or “our”), through the Website at https://goldeneyeenterpise.com or through any direct engagement agreement.

Because Golden Eye Enterprise LLC provides professional consulting, copywriting, and brand strategy services that are custom, knowledge-based, and immediately resource-intensive upon commencement, refunds and cancellations are subject to the conditions and limitations set forth in this Policy. Clients are encouraged to read this Policy carefully before purchasing any service package.

This Policy is incorporated by reference into the Company’s Terms of Service and forms part of the binding agreement between the Company and the Client. In the event of any conflict between this Policy and the Terms of Service, the Terms of Service shall prevail unless this Policy expressly provides otherwise.

For EU-based consumers, statutory rights under applicable EU consumer protection law are preserved in addition to this Policy and are not diminished by any provision herein. See Section 10 for EU-specific provisions.

2. Definitions

For the purposes of this Policy, the following definitions apply:

“Service Package” means any of the standard service tiers offered by the Company, including the Foundation Package, Growth Package, Elite Package, and any Custom arrangements.
“Commencement of Services” means the point at which the Company begins any substantive work on the Client’s engagement, including but not limited to conducting initial consultations, preparing briefs, drafting outlines, conducting research, or communicating with the Client for the purpose of gathering project information.
“Deliverable” means any written content, strategic document, brand asset, copy, recommendation, or other tangible output produced by the Company for the Client in the course of an engagement.
“Cooling-Off Period” means the forty-eight (48) hour window immediately following payment confirmation during which a Client may cancel and request a full refund, subject to the conditions in Section 3.1.
“Partial Refund” means a refund calculated proportionally based on the value of services not yet performed at the time a valid cancellation request is received.
“Non-Refundable Work” means any portion of the engagement for which substantive work has been performed by the Company, including research, consulting sessions, drafted content, strategy development, revisions, and related activities, regardless of whether a formal Deliverable has been submitted to the Client.
“Chargeback” means a dispute initiated by the Client’s financial institution or payment processor to reverse a completed payment transaction.

3. Refund Eligibility

3.1 Full Refund: Cooling-Off Period

A Client is eligible for a full refund of the amount paid if all of the following conditions are met:

The cancellation request is submitted in writing to consulting@goldeneyeenterpise.com within forty-eight (48) hours of payment confirmation.
The Company has not yet commenced any substantive work on the engagement, including consultations, research, briefs, drafting, or any form of project preparation.
The Client has not attended or participated in any consulting session, onboarding call, or strategy session with the Company.
No Deliverables, outlines, or preliminary materials have been provided to the Client.

If all of the above conditions are satisfied, the Company will process a full refund within seven (7) to ten (10) business days of confirming eligibility. Refunds are issued to the original payment method used at the time of purchase. Processing times may vary depending on the Client’s financial institution or payment provider.

3.2 Partial Refund: Services Commenced but Not Completed

If a Client submits a written cancellation request after the Cooling-Off Period, or after the Company has commenced services (whichever occurs first), the Client may be eligible for a partial refund calculated as follows:

The Company will assess the proportion of work completed at the time the cancellation request is received.
The refund amount, if any, will represent the value of services not yet performed, minus any reasonable administrative costs incurred by the Company in connection with the engagement.
The Company’s determination of the proportion of work completed shall be made in good faith and communicated to the Client in writing within five (5) business days of receiving the cancellation request.
Any Deliverables or materials produced up to the point of cancellation will be provided to the Client, and the Client will be responsible for payment for that portion of the work.

The Company reserves the right to determine, at its sole discretion, whether a partial refund is appropriate based on the specific circumstances of the engagement, the stage of completion, and the resources already allocated.

3.3 No Refund Circumstances

No refund, whether full or partial, will be issued in any of the following circumstances:

The Client requests a refund after all agreed Deliverables have been completed and delivered, regardless of whether the Client is satisfied with the results, provided the Deliverables conform to the agreed scope.
The Client fails to provide necessary information, approvals, feedback, or materials required for the Company to perform the services, causing project delays.
The Client changes the scope, objectives, or direction of the project after services have commenced, and the Company has already performed work aligned with the original scope.
The Client requests a refund based solely on dissatisfaction with business outcomes, market performance, or results that fall outside the Company’s direct control, provided the services were delivered as agreed.
The Client is in breach of the Terms of Service at the time of the refund request.
The Client initiates a chargeback or payment dispute through their financial institution without first attempting to resolve the matter directly with the Company through the process described in Section 7.
The cancellation request is received after ninety (90) days from the date of payment, regardless of the stage of completion of the engagement.
The services were provided under a Custom arrangement that expressly specifies non-refundable terms in the applicable project agreement.

4. Cancellation Procedure

4.1 How to Submit a Cancellation Request

All cancellation requests must be submitted in writing via email to consulting@goldeneyeenterpise.com. Verbal or informal requests submitted through social media, telephone, or chat will not be accepted as valid cancellation notices.

A valid cancellation request must include the following information:

The Client’s full legal name and the name of the business entity, if applicable.
The email address used at the time of purchase.
The date of payment and the specific service package purchased.
A clear statement of the Client’s intention to cancel the engagement.
The reason for cancellation (optional but encouraged to help the Company improve its services).

4.2 Acknowledgment and Processing Timeline

The Company will acknowledge receipt of a valid cancellation request within two (2) business days. Following acknowledgment, the Company will:

Review the request and assess refund eligibility in accordance with Section 3 of this Policy.
Communicate its determination in writing to the Client within five (5) business days.
If a refund is approved, initiate the refund process within seven (7) to ten (10) business days of the determination.

The Company’s response to a cancellation request constitutes a binding determination under this Policy. If the Client disagrees with the Company’s determination, the dispute resolution procedures set forth in the Terms of Service shall apply.

4.3 Effect of Cancellation

Upon acceptance of a cancellation request:

The Company will cease all active work on the Client’s engagement.
Any Deliverables or materials produced up to the date of cancellation will be made available to the Client in their current state, subject to the payment obligations applicable to the work performed.
The Client’s access to any project management platforms, shared workspaces, or communication channels established for the engagement will be terminated.
All confidentiality and intellectual property provisions of the Terms of Service remain in full force following cancellation.

5. Service Package-Specific Provisions

5.1 Foundation Package ($999)

The Foundation Package is designed for startups and small businesses and includes brand definition, messaging, strategic consulting, and essential copywriting. Given the highly customized nature of this package:

Full refund eligibility applies within the Cooling-Off Period as described in Section 3.1, provided no work has commenced.
Once an initial consultation or onboarding session has been conducted, a minimum non-refundable service fee equivalent to twenty-five percent (25%) of the total package price applies.
If copywriting or strategic materials have been drafted and delivered, those specific Deliverables are non-refundable.

5.2 Growth Package ($2,995)

The Growth Package includes in-depth consulting, persuasive copywriting, and communication strategy refinement. Given the multi-phase nature of this package:

Full refund eligibility applies within the Cooling-Off Period as described in Section 3.1, provided no work has commenced.
Once consulting sessions have commenced or strategic research has been initiated, a minimum non-refundable service fee equivalent to thirty percent (30%) of the total package price applies.
Completed and delivered phases of the engagement are non-refundable, regardless of whether the entire engagement has been completed.

5.3 Elite Package ($3,994)

The Elite Package is a comprehensive, high-level service package involving deep consulting, premium copywriting, and brand strategy development. Given the complexity and resource commitment:

Full refund eligibility applies within the Cooling-Off Period as described in Section 3.1, provided no work has commenced.
Once any substantive engagement activity has commenced, a minimum non-refundable service fee equivalent to thirty-five percent (35%) of the total package price applies.
Completed phases, delivered content, and any strategy sessions conducted are non-refundable. The Company will provide a written breakdown of completed phases upon request.

5.4 Custom Arrangements

Refund and cancellation terms for Custom arrangements are governed by the specific project agreement executed between the Company and the Client. Where a Custom project agreement does not expressly address refunds and cancellations, the general provisions of this Policy apply. Deposit payments for Custom arrangements are non-refundable unless the Company fails to commence services within the agreed timeline through no fault of the Client.

6. Refund Processing

6.1 Refund Method

All approved refunds are issued to the original payment method used at the time of purchase. The Company does not issue refunds via a different payment method, in cash, by check, or to a third-party account, unless the original payment method is no longer available, in which case an alternative refund method will be agreed upon in writing.

6.2 Processing Time

Once a refund has been approved and initiated by the Company, the following processing timelines apply:

Credit and debit card refunds processed through Stripe: typically five (5) to ten (10) business days, depending on the Client’s card issuer.
ACH bank transfer refunds: typically three (3) to seven (7) business days.
International wire transfer refunds: typically five (5) to fifteen (15) business days, depending on the intermediary and receiving financial institution.

The Company bears no responsibility for delays caused by the Client’s financial institution, payment processor, or intermediary banks after the refund has been initiated from the Company’s side.

6.3 Currency and Fees

All refunds are processed in United States Dollars (USD). The Company does not compensate the Client for any currency conversion losses, foreign transaction fees, or exchange rate fluctuations incurred between the date of payment and the date of refund. Any payment processing fees charged by third-party processors that are non-recoverable by the Company may be deducted from the refund amount.

7. Dispute Resolution and Chargeback Policy

7.1 Good Faith Resolution

The Company is committed to resolving all refund and cancellation disputes in good faith and in accordance with this Policy. Before initiating a chargeback or payment dispute through a financial institution or payment processor, the Client must:

Submit a written refund or cancellation request to consulting@goldeneyeenterpise.com as described in Section 4.
Allow the Company a minimum of ten (10) business days to review and respond to the request.
Engage in good faith communication with the Company to attempt to resolve the dispute informally.

7.2 Chargeback Policy

Initiating a chargeback or payment dispute without first completing the good faith resolution process described in Section 7.1 constitutes a breach of this Policy and the Terms of Service. In the event of an unauthorized or bad-faith chargeback:

The Company reserves the right to dispute the chargeback and submit documented evidence of services rendered, communication records, and this Policy to the payment processor.
The Client remains liable for the full amount of services performed, plus any chargeback fees, legal fees, and administrative costs incurred by the Company in disputing the chargeback.
The Company may terminate all active engagements with the Client immediately and may decline to provide future services.

The Company recognizes that chargebacks are an important consumer protection mechanism and does not seek to prevent their legitimate use. This provision applies solely to chargebacks initiated without prior good faith attempt at resolution.

7.3 Formal Dispute Resolution

If the parties are unable to resolve a refund dispute through good faith negotiation, the dispute shall be subject to the dispute resolution provisions set forth in the Company’s Terms of Service, including binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules.

8. Service Failures and Company-Initiated Cancellations

8.1 Failure to Deliver

If the Company fails to deliver agreed Deliverables within the timeline specified in the applicable service package or project agreement through no fault of the Client, the Client may request a partial or full refund as follows:

If the Company has failed to commence services within fourteen (14) business days of the agreed start date without providing prior written notice and a revised timeline: the Client is entitled to a full refund.
If the Company has partially completed the engagement but is unable to complete the remaining scope: the Client is entitled to a refund proportional to the undelivered portion of the services.

8.2 Company-Initiated Cancellation Without Cause

If the Company elects to cancel or terminate an active engagement without cause, the Client will receive a full refund of all amounts paid for services not yet performed. The Company will provide written notice of termination and process the applicable refund within seven (7) to ten (10) business days.

8.3 Company-Initiated Cancellation Due to Client Breach

If the Company terminates an engagement due to a material breach of the Terms of Service by the Client, including but not limited to non-payment, provision of fraudulent information, abusive conduct toward Company personnel, or violation of the Acceptable Use Policy, no refund will be issued for services already performed. The Client remains liable for all outstanding payment obligations.

8.4 Force Majeure

If a Force Majeure Event (as defined in the Terms of Service) prevents the Company from delivering services for a period exceeding sixty (60) days, the Client may cancel the engagement and receive a refund proportional to the undelivered portion of the services. The Company will not be liable for any additional compensation or damages arising from a Force Majeure-related cancellation.

9. Revisions and Scope Changes

Requests for revisions to Deliverables that fall within the revision allowance specified in the applicable service package are included in the package price and do not affect refund eligibility. Revision requests that fall outside the agreed scope, exceed the agreed number of revision rounds, or require substantive changes to completed work due to the Client changing the project direction do not entitle the Client to a refund for work already performed.

If a Client requests changes to the project scope after services have commenced, any additional work required to accommodate those changes will be subject to separate pricing, and the original package payment is non-refundable for work already completed under the original scope.

10. EU Consumer Rights

For Clients located in the European Union, the following statutory rights apply in addition to this Policy and cannot be waived or excluded by contract:

Right of Withdrawal: EU consumers have the right to withdraw from a service contract within fourteen (14) calendar days of entering into the contract, without providing any reason, in accordance with the EU Consumer Rights Directive 2011/83/EU. This right applies where the Client has not expressly requested commencement of services within the withdrawal period.
Express Consent to Early Commencement: If the Client expressly requests that the Company commence services before the expiry of the fourteen (14) day withdrawal period, and the Client subsequently exercises the right of withdrawal, the Client acknowledges that they remain liable for payment proportional to the services performed up to the date of withdrawal. The Client loses the right of withdrawal once the services have been fully performed with the Client’s prior express agreement.
Conformity of Services: The Company warrants that its services conform to their description, are provided with reasonable care and skill, and are fit for the purpose for which they are supplied, in accordance with applicable EU consumer law.
Withdrawal Form: EU consumers may exercise the right of withdrawal by sending a clear written statement of their decision to withdraw to consulting@goldeneyeenterpise.com. The withdrawal is effective from the date the statement is sent.
Refund Timeline for EU Withdrawals: Upon receipt of a valid withdrawal request, the Company will reimburse all payments received, minus the proportionate cost of services already performed (if early commencement was requested), within fourteen (14) calendar days of the date of withdrawal, using the same payment method as the original transaction unless otherwise agreed.

Nothing in this Policy is intended to limit or exclude any mandatory consumer protection rights applicable to EU residents under the law of their member state of residence.

11. Record-Keeping and Audit

The Company maintains records of all refund and cancellation requests, determinations, and communications for a minimum of five (5) years from the date of the original transaction. These records may be used in the event of a dispute, chargeback, or regulatory inquiry. Clients may request a copy of records pertaining to their engagement in accordance with applicable data protection law.

12. Policy Updates

The Company reserves the right to modify this Policy at any time. Changes will be posted on the Website with a revised Effective Date. Modifications will not apply retroactively to refund or cancellation requests submitted prior to the date of change. For active engagements, the version of this Policy in effect at the time of purchase governs refund and cancellation rights for that engagement.

13. Contact Information

All refund and cancellation requests, inquiries, and disputes must be submitted in writing to:

Golden Eye Enterprise LLC

75 E 3rd St, Sheridan, WY 82801, United States

Website: https://goldeneyeenterpise.com

Email: consulting@goldeneyeenterpise.com

The Company will acknowledge all written requests within two (2) business days and will endeavor to resolve all refund and cancellation matters promptly, professionally, and in accordance with this Policy.